AI for Small Businesses: Practical Steps to Boost Efficiency and Customer Engagement

January 21, 2025

AI tools are revolutionizing small businesses by boosting efficiency, automating repetitive tasks, and enhancing customer engagement. Start by identifying bottlenecks in operations or customer experience, then explore AI tools tailored to your needs. Begin small with solutions like chatbots for customer support or AI-powered scheduling tools to save time and resources.

~ 764 words — 3.5 min. read


Artificial Intelligence (AI) is no longer just for large enterprises—it’s leveling the playing field for small businesses, empowering them to operate smarter, save time, and deliver better customer experiences. Whether you’re running a local café or a growing e-commerce business, AI tools can help streamline operations and scale your efforts effectively. The challenge? Knowing where to begin.

Here’s how small business owners can get started with AI and see meaningful results.


Identify Pain Points in Your Business


The first step to integrating AI is identifying where it can have the most impact. Start by analyzing workflows, customer interactions, and daily tasks to uncover inefficiencies or repetitive processes that waste time and resources.


Ask yourself:

  • Are you spending too much time on administrative tasks? Activities like scheduling, data entry, or invoicing often consume hours but don’t directly contribute to growth. AI-powered tools can handle these efficiently.
  • Do you face customer service bottlenecks? Slow response times or an inability to provide 24/7 support can frustrate customers. AI chatbots and virtual assistants can handle inquiries, ensuring faster, seamless interactions.
  • Is your marketing lacking personalization? Customers expect timely, tailored communications. AI tools can analyze customer data, predict needs, and deliver targeted campaigns that drive engagement and conversions.

Identifying these pain points will help you choose the right AI tools to streamline operations and enhance customer satisfaction.


Leverage AI for Time-Saving Automation


AI’s ability to automate repetitive tasks allows your team to focus on higher-value activities. By reducing manual processes, these tools improve efficiency, cut errors, and save time.


  • Scheduling Tools: AI apps like Calendly or Motion coordinate calendars, suggest meeting times, and send reminders, streamlining appointment management.
  • Accounting and Invoicing: Platforms like QuickBooks and Xero simplify bookkeeping by categorizing expenses, tracking cash flow, and generating reports. They also identify trends, enabling smarter financial decisions.
  • Customer Support: Chatbots like ChatGPT, Intercom, or Zendesk AI provide 24/7 customer assistance, managing FAQs and escalating complex issues to human agents. This ensures fast, reliable service and reduces your team’s workload.


By starting small, AI automation can transform business processes, freeing up resources to focus on growth.


Enhance Customer Engagement with AI


Customers today expect quick, personalized, and seamless interactions at every touchpoint, and meeting these expectations is key to building loyalty and trust. AI tools make it easier to deliver this level of service without overburdening your team.


  • Chatbots and Virtual Assistants: Tools like Intercom, Tidio, or Drift can provide instant responses to customer inquiries on your website or social media channels. These AI-driven assistants can handle everything from answering FAQs to processing basic transactions, ensuring your customers feel supported 24/7.

  • Personalized Marketing: Platforms like HubSpot, Mailchimp, or ActiveCampaign use AI to analyze customer data—such as purchase history, browsing habits, or engagement patterns. With this data, they craft highly targeted and personalized email campaigns or promotions that resonate with individual customers, boosting conversion rates and driving repeat business.


Experiment Small and Scale Up


When integrating AI into your business, it’s important to start small and focus on tools that solve your most immediate challenges. Begin with one or two solutions that address critical areas, such as automating repetitive tasks or enhancing customer support. For example, you might implement an AI-powered scheduling tool or a chatbot to handle FAQs.


Track performance metrics like time saved, cost reductions, error rates, or improvements in customer satisfaction to measure the tool’s effectiveness. Regularly evaluate whether the AI solution is delivering measurable value. Once you see consistent results, you can confidently scale up by adding more advanced tools or expanding AI applications to other parts of your business.


Focus on User Training and Integration


For AI to truly deliver value, it’s essential that your team feels confident using the tools. Start by providing hands-on training to ensure employees understand how AI fits into their daily workflows and how it can make their jobs easier. Choose tools that integrate seamlessly with your existing systems, minimizing disruptions during adoption. Encourage open communication, addressing any concerns about usability or changes to processes. Consider designating a team member or hiring an expert to oversee AI implementation and troubleshoot issues. Proper training and integration not only maximize AI's impact but also foster team buy-in, ensuring long-term success.


The Takeaway


AI’s ability to drive small business success lies in its practicality. It’s not about replacing people but enabling teams to work smarter. By automating repetitive tasks and enhancing customer engagement, small businesses can gain a competitive edge in an increasingly digital marketplace.



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The Leavenworth-Lansing Area Chamber of Commerce is a private non-profit organization that aims to support the growth and development of local businesses and our regional economy. We strive to create content that not only educates but also fosters a sense of connection and collaboration among our readers. Join us as we explore topics such as economic development, networking opportunities, upcoming events, and success stories from our vibrant community. Our resources provide insights, advice, and news that are relevant to business owners, entrepreneurs, and community members alike. The Chamber has been granted license to publish this content provided by Chamber Today, a service of ChamberThink Strategies LLC. 

Legacy and Longevity: A Playbook for Owner-Operators Who Think Long-Term

April 21, 2025
Smart business owners know: legacy starts long before exit. Growth rooted in values builds staying power. Your wisdom is an asset—document it and pass it on. Deep community ties are part of your long-term equity. Succession is strategy, not retirement. 616 words ~ 3 min. read Legacy and Longevity: A Playbook for Owner-Operators Who Think Long-Term You didn’t build this business just to make money. You built it to make a mark—to create something that outlasts your time at the helm. That’s legacy. And the smart owner-operators know: legacy starts long before you hand over the keys. Whether you’re five months or fifteen years from stepping back, building a legacy business means making intentional decisions now that will pay dividends later. Lead With Values Values aren’t soft—they’re strategic. Businesses grounded in clear principles like craftsmanship, fairness, and community trust outperform their peers according to HBR . Ask yourself: Are your hiring decisions, customer experiences, and product standards aligned with what you believe in most? If not, that disconnect is eroding trust—and legacy. Values-led growth is sustainable growth. Codify Your Wisdom Your experience is one of your greatest assets—but too often, it lives only in your head. That’s risky. Start documenting the systems, instincts, and insights that drive your day-to-day: Record process videos for training. Create standard operating procedures. Mentor rising leaders intentionally. Your know-how is your company’s operating system. Treat it like intellectual property—and invest in transferring it. Root Yourself Locally Legacy is measured by what your business means to your community. Owner-operators are often local anchors—supporting schools, mentoring entrepreneurs, and sponsoring events. These efforts build goodwill, strengthen brand loyalty, and deepen your impact. Investing in your local ecosystem isn’t charity—it’s long-term brand equity. Plan Beyond Yourself Succession isn’t about stepping away—it’s about strengthening your business for the future. Here’s a simple way to begin: Legacy Planning Starter Pack - Identify: Who could lead in your absence? - Document: Start with one key system per week. - Align: Meet with a financial or legal advisor about timelines. - Even if you’re years away from a transition, having a plan brings clarity and confidence—to you and your team. The Takeaway Trends change. Markets shift. But a business built on values, people, and purpose? That sticks. Legacy isn’t what you leave behind. It’s what you build—day by day. This playbook isn’t about retiring—it’s about leading with intention, every step of the way. --- The Leavenworth-Lansing Area Chamber of Commerce is a private non-profit organization that aims to support the growth and development of local businesses and our regional economy. We strive to create content that not only educates but also fosters a sense of connection and collaboration among our readers. Join us as we explore topics such as economic development, networking opportunities, upcoming events, and success stories from our vibrant community. Our resources provide insights, advice, and news that are relevant to business owners, entrepreneurs, and community members alike. The Chamber has been granted license to publish this content provided by Chamber Today, a service of ChamberThink Strategies LLC.

TikTok for Small Business: How to Start Selling Today

April 21, 2025
With over 1 billion users worldwide and a rapidly growing e-commerce ecosystem, TikTok has become a powerful platform for small businesses and solopreneurs to reach new audiences and boost sales. Whether you’re a boutique owner, a skincare brand, or a service provider, or someone with an under 40 audience, TikTok offers a unique way to connect through short-form, engaging video content. But getting started—especially if you're new to the platform—can be intimidating. It can feel like walking into the cafeteria on the first day of high school when you don’t know anyone. You feel like you’re one lame comment away from ruining your career. But don’t worry. There’s a lot of potential out there. And who knows? You might even have some fun. This guide breaks down the basics of selling on TikTok, best practices for beginners, what to avoid, and concerns about the platform’s uncertain future in the U.S. Getting Started: Everything You Need to Sell on TikTok New to TT? Or still working on building an audience. We have you covered. Follow the steps below to get your ecommerce working. 1. Create a Business Account Switch to a TikTok Business Account in your settings. This unlocks analytics, a product showcase tab, and access to TikTok's Ads Manager. It will also impact what music you can use in your videos (say good-bye to most trending audio) but it’s a tradeoff that you’ll benefit from. Other benefits include: a clickable website link in your bio immediately as a business account as opposed to an individual account that requires 1,000 followers before you can do that; business accounts have an option to add a business category and contact email; and business accounts have a customizable auto-reply message for DMs (in some regions). 2. Set Up TikTok Shop (if eligible) TikTok Shop allows you to sell directly on the platform. To use it, you must meet eligibility requirements (which vary by region), including proof of identity and a business license in some cases. 3. Connect a Product Catalog If you’re using Shopify, WooCommerce, or BigCommerce, you can integrate your product catalog with TikTok for easy promotion and tagging. Best Practices for TikTok Selling for Beginners TikTok may not work for every industry, but if you’re in health/beauty or clothing and accessories, you should probably give it a whirl. In 2024, U.S. sales in TikTok Shop for health and beauty totaled $1.34 billion, and apparel and accessories sales reached $1.01 billion. Ad that’s not including stats from individual influencers! While there is no formula to become a viral sensation on this platform, and results will vary by audience and niche, there are several best practices you’ll want to stick with: Prioritize Authenticity Over Perfection TikTok thrives on real, relatable content. You don’t need a production studio—just good lighting, a phone, and your personality. People want to see the face behind the brand. Some of the most popular sales videos are just people talking about products they like and why. Use Trends—but Make Them Yours Jumping on trends (songs—this ability could be impacted by switching to a business account, memes, challenges) can help your videos go viral—but add your own spin. Tie the trend back to your product or service in a way that feels natural. And to use some eighties vernacular—you don’t want to look like a poser, jumping on the bandwagon. If you are going to jump on the bandwagon, make it memorable. Play around with the ideas of “this trend AND…” Post Consistently and Experiment Aim for 3–5 posts per week, more if you can. Try product demos, behind-the-scenes clips, customer testimonials, or how-tos. Try a few posts that show your personality even if they don’t directly mention your product or service. People are, after all, on the channel for entertainment. Pay attention to what performs best and adjust accordingly. Keep in mind many people have become “TikTok famous” out of sheer consistency. Showing up in someone’s feed every day is going to help them recognize you and know you, making it easier to eventually buy from you. Add a Clear Call-to-Action (CTA) Whether it's “Click the link in bio,” “Check out our TikTok Shop,” or “Follow us for more,” always guide the viewer to the next step. Much of the time they’ll do it if they enjoyed what they watched. Leverage TikTok Creator Tools Use tools like the TikTok Creative Center, Video Editor, and CapCut (free and paid versions) to polish your content. TikTok also offers tutorials and inspiration in the Business Learning Center. Engage With Comments and Other Creators Reply to comments with videos, duet with other creators, or jump into conversations in your niche. The more you engage, the more the algorithm will favor your content. Use Captions, Hashtags, and Keywords Captions and hashtags help TikTok understand and categorize your content. Use niche-specific hashtags (#SmallBusinessCheck, #TikTokMadeMeBuyIt) and keywords in your captions. Things to Avoid There are some things that don’t cut the mustard on TikTok. Stay clear of: · Overly Salesy Content . People scroll TikTok for entertainment. Hard-selling turns people off. Think storytelling first, selling second. · Ignoring Analytics . Use TikTok’s analytics to understand what content works best—and when your audience is most active. · Low-Quality Video . Blurry, dark, or hard-to-hear videos won’t keep viewers around. Basic lighting and audio matter. · Neglecting Your Profile . Make sure your bio clearly states what you offer. Include a link to your website or TikTok Shop. · Inconsistent Branding . Even if your videos are informal, aim for a consistent tone, aesthetic, or message. Is TikTok at Risk of Being Banned in the US? Yes, there is some concern over TikTok’s future in the U.S. due to national security debates and bipartisan legislation. While the app is still fully functional, businesses should diversify their digital presence, which is good advice for any platform that you don’t own. You should: · Repurpose your TikToks on Instagram Reels and/or YouTube Shorts. · Grow your email list to maintain a direct line to customers. Social media platforms can become unpopular (or get banned). You want to be able to reach your audience. · Drive traffic to your website or online store whenever possible. In short, use TikTok as a growth tool—but don’t rely on it as your sole sales engine. TikTok Is a Tool, Not a Magic Wand If you're new to TikTok, be patient. Building an audience takes time, but the payoff can be enormous—especially for small businesses with niche appeal and a story to tell. Start small. Be consistent. Show up as yourself. And don’t forget to have fun. That’s what TikTok is all about. ------ Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle , rediscovering the magic within. _______________________________________ Medium: @christinametcalf Facebook: @tellyourstorygetemtalking Instagram: @christinametcalfauthor LinkedIn: @christinagsmith

The Smarter Way to Grow Customer Value

April 15, 2025
Growth isn't about getting more leads—it's about making more of the customers you have. Alex Hormozi's Four R's—Retain, Review, Refer, Resell—focus on post-purchase impact. Traditional marketing builds attention. Hormozi's model builds revenue. Combine both strategies for stronger loyalty, social proof and long-term profitability. Focus on what happens after the sale—it’s where the real growth begins. 623 words ~ 3 min. read You’re working harder than ever to win new customers—but revenue still feels flat. The problem isn’t reach. It’s what happens after the sale. That’s the insight behind entrepreneur and author Alex Hormozi’s approach to business growth. While traditional marketing focuses on building awareness and brand image through the classic Four R’s— Reach, Reputation, Renew and Refer —Hormozi shifts the focus to what drives real revenue: Retain, Review, Refer, Resell. Don’t Just Fill the Funnel—Squeeze It Traditional marketing strategies are built to attract leads. They’re critical, especially for new or growing businesses. But without a strong back end, you’re pouring new leads into a leaky funnel. Hormozi’s model aims to fix the leak and turn one-time buyers into long-term profit centers. Here’s how each step works: Retain: Loyalty Is the Real Growth Hack Customer retention is one of the most reliable ways to increase profitability. A Harvard Business Review study found that improving retention by just 5% can boost profits by up to 95%. Businesses often overinvest in attracting new customers while underinvesting in the ones they already have. Retention means strengthening relationships and solving problems before they cause churn. Review: Let Your Customers Sell for You Social proof sells. According to BrightLocal, 98% of consumers read online reviews for local businesses. Reviews build trust, shorten sales cycles and improve conversion rates. Hormozi’s advice? Make it easy for customers to leave reviews, and make sure those reviews are visible. Refer: Turn Fans Into a Growth Engine Referral programs aren’t new—but most aren’t executed well. A structured, incentivized referral system brings in leads who already trust your brand. Referred customers typically convert faster and stay longer, making them more profitable over time. Resell: Serve More, Sell More It’s easier to sell to an existing customer than to a new one. Yet many businesses stop after the first transaction. Hormozi emphasizes the importance of upselling, cross-selling and solving additional customer needs. Your warmest leads are already in your pipeline—keep serving them. A Real-World Example Consider a local fitness studio. Instead of spending thousands each month on paid ads, they focused on automating reviews and rewarding referrals. Six months later, their revenue had doubled without increasing lead volume. The secret? Maximizing the value of their existing customer base. Combine the Old and the New This isn’t about ditching traditional marketing—it’s about completing the strategy. Use Reach and Reputation to build awareness, then activate Hormozi’s Retain-Review-Refer-Resell loop to drive repeat value. Here’s a quick comparison: Marketing R's: Reach → Reputation → Renew → Refer Growth R's: Retain → Review → Refer → Resell Together, these models form a full-circle approach: Attract, deliver, retain, and expand. Try This: One R at a Time This week, choose one of the Four R’s and put it into practice. Start with Retain: What would make your best customers stay three months longer? Growth doesn’t just come from new eyes—it comes from deeper relationships. It’s time to stop chasing leads and start growing value.  --- The Leavenworth-Lansing Area Chamber of Commerce is a private non-profit organization that aims to support the growth and development of local businesses and our regional economy. We strive to create content that not only educates but also fosters a sense of connection and collaboration among our readers. Join us as we explore topics such as economic development, networking opportunities, upcoming events, and success stories from our vibrant community. Our resources provide insights, advice, and news that are relevant to business owners, entrepreneurs, and community members alike. The Chamber has been granted license to publish this content provided by Chamber Today, a service of ChamberThink Strategies LLC.