Are You Asking the Right Questions for Business Growth?

March 3, 2025

Growth isn't a passive process; it doesn’t just happen. Unfortunately, you don’t open a business and sit back and wait for it to grow. Businesses rarely go viral overnight and planning on doing so is like funding your retirement by playing the lottery every week.


Business growth is a dynamic journey fueled by strategic thinking and insightful questions that help you see things in new ways. As a business owner, you're constantly navigating challenges and opportunities, not to mention the competition.


But are you asking the right questions to propel your business to the next level?


Simply working hard isn't enough. We need to work smarter, and that starts with asking the questions that reveal hidden potential and drive meaningful change to attain growth.


Internal Questions for Operational Excellence


Every successful business rests on a solid foundation. Let's start by looking inward. Are your internal operations optimized for growth?


Consider these questions:


  • Are our current workflows efficient, or are there bottlenecks? Take a critical look at your processes. Are there redundant steps or outdated systems that could be streamlined?
  • Are we maximizing our existing resources? This includes your team, technology, and financial assets. Are you leveraging them to their full potential? A lot has changed over the past few years. It may be time to audition new tech and assess the skills gap that may exist in your business.
  • Is our team engaged and aligned with our goals? A motivated team is a powerful engine for growth. Are you providing them with the support and resources they need to succeed? Are they fulfilled in their position? A disengaged employee can do a lot of damage to a business and its service reputation.

Actionable Step: Conduct a brief internal audit. Map out your key processes and identify areas for improvement. Schedule a team meeting to gather feedback and brainstorm solutions.


External Questions for Market Understanding


Understanding your market is crucial for sustained growth. Sometimes markets change or new ones open up.

Ask yourself:


  • Who is our ideal customer, and what are their evolving needs? Customer preferences change. Are you staying ahead of the curve? For instance, if you were a business that served authors, with the recent growth in AI, how did that impact them and what they need from you? If you haven’t answered that question in five years, you’re likely behind your competition. Speaking of…
  • What are our competitors doing, and how can we differentiate ourselves? Analyze your competition to identify opportunities to stand out. Again, give them a fresh look. They may be doing new things you weren’t aware of. Additionally, sometimes your competition is not doing anything. If your ideal customer isn’t choosing you, are they choosing your competition or doing nothing? Why?
  • How can we enhance our customer experience to build loyalty and drive referrals? Exceptional customer service is a powerful differentiator. Don’t assume your service is excellent just because you don’t hear complaints. If they’re not talking about you, you’re average.


Actionable Step: Conduct a customer survey or analyze your customer feedback data. Research your competitors' online presence and marketing strategies.


Strategic Questions for Future Growth


Looking ahead is essential for long-term success. Consider these strategic questions:


  • What are our long-term goals, and how can we achieve them? Develop a clear roadmap for the future.
  • What new opportunities can we explore to expand our market reach? Consider new products, services, or markets.
  • How can we innovate and adapt to changing market conditions? Agility is key to staying competitive.


Actionable Step: Schedule a strategic planning session with your team. Brainstorm new ideas and develop a plan to implement them.


The Power of "Why?"


No, this time we’re not talking about YOUR why. Instead, channel your inner four-year-old and don't be content to stop at the surface. Dig deeper by asking "Why?" multiple times. This technique can help you uncover the root cause of problems and identify hidden opportunities. For example, instead of just asking "Why are sales down?" look at the larger picture and ask "Why are sales down? Why are customer leads down? Why is our marketing not generating enough leads?"


Use the word “why” and “and” with each question you answer. Your learning and understanding will improve.


Your Chamber is Your Partner in Growth


Asking the right questions is just the beginning. Your chamber of commerce is here to support you on your growth journey.

The chamber offers a range of resources to help you grow including:


  • Networking events to connect with other business leaders
  • Educational workshops and seminars to enhance your skills
  • Access to valuable market data and industry insights
  • Business counseling and mentorship



Growth is a continuous process of learning, adapting, and innovating. By asking the right questions and leveraging the resources available to you, you can unlock your business's full potential. Then reach out to your chamber of commerce to explore how it can help you take your business to the next level.



---------------

Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle, rediscovering the magic within.

_______________________________________

Medium: @christinametcalf

Facebook: @tellyourstorygetemtalking

Instagram: @christinametcalfauthor

LinkedIn: @christinagsmith

March 31, 2025
Employee recognition costs nothing, but delivers massive returns. Specific, timely praise boosts morale, retention, and productivity. A consistent habit of appreciation builds a resilient, loyal culture. Small acts of recognition create big business impact. Leaders set the tone—start with one shout-out a day. 579 words ~ 3 min. read What if one small leadership habit could boost morale, cut turnover, and increase productivity—without spending a single dollar? For small businesses competing with larger companies offering higher pay and flashier perks, recognition can be the great equalizer. It’s free, immediate, and incredibly effective. Why It Works Employees crave meaning just as much as money. According to Gallup, only one in three workers strongly agree they received recognition in the last week. Yet those who do are more productive, more loyal, and less likely to burn out. As Richard Branson famously said, “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” What Meaningful Recognition Looks Like To make recognition effective, use the S.A.T. Method : Specific: Don’t just say “great job.” Say “thank you for staying late to help that customer—you really went above and beyond.” Authentic: Be genuine. Praise should come from a place of real appreciation, not obligation. Timely: Deliver it close to the moment. Recognition loses power when it’s delayed. The Cultural Multiplier Recognition sets the tone for a culture of positivity and respect. When leaders model appreciation, others follow. This creates a ripple effect that lifts morale across the organization. Recognition reinforces the behaviors and values you want to see more of—whether that’s teamwork, customer care, or problem-solving. Over time, this reinforcement becomes part of your business DNA. Quick Wins for Busy Leaders No time? No problem. Here are a few fast, high-impact ways to make recognition a regular habit without overhauling your schedule: Start every team meeting with one shout-out: Kick off meetings by highlighting a recent win or effort by a team member. It sets a positive tone and encourages others to recognize good work, too. End your day with one thank-you message: Before you log off or head out, take two minutes to send a quick thank-you email or Slack message to someone who made an impact that day. It’s a small gesture with lasting effects. Post a “Win of the Week” on your team board: Dedicate a visible space—physical or digital—to spotlight one achievement each week. Rotate who gets featured and make sure it's tied to your values or goals. Create a rotating “Peer Recognition” award: Empower your team to recognize each other by passing along a fun, informal award each week—like a baton, badge, or symbolic trophy. It builds community and encourages peer-to-peer appreciation. These simple actions don’t require a budget—just intention. And the more consistently you practice them, the more embedded recognition becomes in your culture. Build the Habit It’s not about doing more. It’s about noticing more. Start with one authentic piece of recognition each day. Over time, you’ll notice the shift—not just in morale, but in performance, collaboration, and loyalty. Recognition is a leadership practice, not a perk. It tells your people: You matter. I see you. Keep going. Further Reading: Gallup: The Power of Employee Recognition (https://www.gallup.com/workplace/236441/employee-recognition-low-cost-high-impact.aspx Forbes: Why Employee Recognition Is More Important Than Ever (https://www.forbes.com/sites/markcperna/2025/03/07/how-recognizing-your-team-can-change-everything-for-the-better)  --- The Leavenworth-Lansing Area Chamber of Commerce is a private non-profit organization that aims to support the growth and development of local businesses and our regional economy. We strive to create content that not only educates but also fosters a sense of connection and collaboration among our readers. Join us as we explore topics such as economic development, networking opportunities, upcoming events, and success stories from our vibrant community. Our resources provide insights, advice, and news that are relevant to business owners, entrepreneurs, and community members alike. The Chamber has been granted license to publish this content provided by Chamber Today, a service of ChamberThink Strategies LLC.
March 31, 2025
Social media is filled with perfect lives—you don’t see the dirty dishes in the sink, or the tears shed. You see the wins and the brags. The same is true of many social media accounts for business. As business owners we want to show our best selves. Anything less is weak and unappealing. Or is it? Lately, something interesting is happening. The most effective posts aren’t the polished ones with perfect lighting or studio-level graphics. They’re the real, raw, behind-the-scenes moments that tell the true story of what it’s like to run a small business. From TikToks to Instagram Reels, business owners are discovering that authenticity—sharing the ups, the downs, and everything in between—helps them connect with customers in a meaningful way. You can adopt this new highly effective approach as well. Customers Crave Connection People aren’t just buying products anymore—they’re buying stories, values, and the people behind the brand. Today’s consumers want to know who they’re supporting. They want to see the human side of business, not just the highlight reel. That’s why honest storytelling is gaining so much traction. A short video about the time you overcame a setback, or a post about your “why” as a business owner, can do more than an ad ever could. It builds trust, invites engagement, and shows the passion behind the product. We’ve also seen a lot of these types of videos where businesses share how they’re bouncing back from hurricanes, brush fires, and floods. The rebuilds are inspiring and help keep customers in the know. Why Authenticity Works There are real benefits to showing up as your authentic self online: · It builds loyalty . When customers feel like they know you, they’re more likely to support you—especially during tough times. · It boosts engagement . Real stories spark conversation. They get shared, commented on, and remembered. · It sets you apart . Big brands can’t replicate your personal journey. That’s your advantage. · It creates emotional connection . And connection drives action, whether that’s a sale, a visit, or a referral. What Kinds of Stories Should You Share? You don’t need to be a professional storyteller or social media guru to do this well. In fact, the more natural and honest you are, the better. Just sound like you. Your best friend should read the post and remark, “That sounds like you.” Be vulnerable in a business savvy way. Here are a few ideas to get you started: · The moment you decided to start your business · A major obstacle you overcame and what you learned · A behind-the-scenes look at your day (the chaos and the wins) · A thank-you to your customers or team · A mistake you made—and how you bounced back · A natural disaster or other problem that required you to rebuild, restructure, or approach something in a different way One important note: vulnerability doesn’t mean oversharing. Keep your stories focused on what will resonate with your audience. Aim to inspire, relate, or educate, rather than just vent. Need Help Getting Started to Tell Your Story? Storytelling may sound simple but showing up on camera or figuring out what to say can be a hurdle. That’s where your Chamber of Commerce can help. Many chambers offer marketing lunch and learns, social media tips, or networking events where you can learn what’s working for other local businesses. Looking for guidance, tools, or even a platform to share your story more widely? Don’t hesitate to reach out to your chamber team. They’re here to support your growth—and amplify your voice in the community. Show the Journey—Not Just the Destination One of your most powerful marketing differentiation tools is already in your hands: your story. By showing the real human behind the business, you’re not just building a brand—you’re building a community of supporters who believe in what you do. So, the next time you go to post, remember: perfection isn’t the goal. Connection is. And often, all it takes is hitting “record” and speaking from the heart. ------------ Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle , rediscovering the magic within. _______________________________________ Medium: @christinametcalf Facebook: @tellyourstorygetemtalking Instagram: @christinametcalfauthor LinkedIn: @christinagsmith
March 24, 2025
There’s a Jeep commercial circulating right now that stars Harrison Ford talking about choices and how life doesn’t come with an owner’s manual. It’s one of those ads you watch the entire way through because it’s evocative and makes you feel something. You hardly even notice that they’re selling a vehicle, but you buy into the lifestyle presented, which is Jeep’s goal. Winning customers isn’t just about having a great product or service—it’s about making people feel something. The best brands don’t just sell; they connect, entertain, and even challenge their audiences. If you want to turn heads and build a loyal customer base, you don’t need to have Jeep’s ad spend. You can use these five powerful marketing techniques in your email, video, and social media campaigns. 1. Surprise Them with the Unexpected Have you ever seen a video of a ferocious gorilla cradling a stuffed animal? You notice it because it breaks the norm. It’s unexpected. Shocking or provocative marketing makes people stop scrolling and start talking. Use bold visuals, unexpected comparisons, or tackle an issue in a way no one else has. The key is to be tastefully disruptive—shocking for the right reasons, not just for controversy’s sake. Example: A coffee shop launches an ad/marketing campaign with the slogan, “Sleep is overrated.” The ad features people snoozing in unexpected places—like a boardroom or a wedding—only to wake up rejuvenated with a cup of their signature brew. It’s humorous, eye-catching, and reinforces the product’s value. 2. Align with What Matters to Customers More than ever, consumers—especially younger ones (hello, Gen Z)—want to support brands that align with their values. Whether it’s sustainability, diversity, or social justice, people are willing to pay more for companies that stand for something. Example: A fashion brand emphasizes its commitment to ethical manufacturing by showcasing the artisans who make their products, rather than just the clothes. The campaign highlights fair wages, sustainable materials, and real stories, making customers feel good about their purchases. Another example is a restaurant in Florida that printed on the first page of its menu that it pays the staff a living hourly wage with medical benefits as a reason for slightly higher dine-in prices. 3. Make Them Laugh Laughter is appreciated by most people and humor makes brands more relatable and memorable. If you can cause someone to chuckle (with you, not at you), they’re more likely to remember your business—and even share your content. Example: A bakery promotes its products with a campaign called “The Breakup Box”— designed for heartbreak recovery, featuring goodies decorated with phrases like “You were too good for them anyway.” It’s witty, shareable, and turns an everyday purchase into an experience. 4. Show What’s at Stake Fear-based marketing isn’t about scaring customers—it’s about showing them what they might lose if they don’t act. It works well for industries like insurance, cybersecurity, and health because it highlights risks people may not think about. Example: A cybersecurity company runs an ad featuring a business owner frantically calling IT after losing all their customer data to hackers. The tagline? “Hope is not a security plan.” It’s direct, powerful, and makes people think twice about their own vulnerabilities. 5. Tap into Nostalgia People love reminiscing about the past. Nostalgia creates an emotional connection, making your brand feel warm, familiar, and trustworthy. Whether it’s referencing pop culture, childhood experiences, or past trends, nostalgia-based marketing can be a powerful tool. Example: A toy store releases a campaign featuring classic ‘90s toys with the tagline “Some things never go out of style.” Parents who grew up in that era are instantly drawn in, eager to share a piece of their childhood with their own kids. Hollywood knows this power better than anyone. They came out with a movie based on that creepy cymbal-banging, drum playing monkey toy from the late ‘60s-‘70s. If you were a child then (or watched the movie Poltergeist), you know what I mean. Nostalgia is not always heartwarming, but it does make you feel something. The Winning Formula: Mix and Match The best marketing campaigns often blend these techniques. A campaign can be funny and nostalgic, or shocking and value-driven. The key is to know your audience and choose the right emotional trigger that will make them stop, think, and, most importantly, take action. (You’re still thinking about that monkey, aren’t you? That’s marketing power.) ------- Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle , rediscovering the magic within. _______________________________________ Medium: @christinametcalf Facebook: @tellyourstorygetemtalking Instagram: @christinametcalfauthor LinkedIn: @christinagsmith
Share by: