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Tips for Reaching Holiday Shoppers This Small Business Season
December 3, 2024
It feels like articles about holiday spending in recent years have all started with the same intro—costs are up, consumers are looking for value. While this year is no different, there are a few parts of the consumer landscape that present a unique set of challenges for small businesses.
According to the latest BizInsure holiday spending survey, there are a couple of things you should be doing to adapt and thrive this Small Business Season.
The 2024 Holiday Shopper: Budget-Conscious and Practical
Forget extravagant gifts and lavish travel plans. This year, it's all about essentials and value. Consumers are feeling the pinch of inflation (again or still, depending on how you look at it) so it’s no surprise they are prioritizing practical purchases.
Here's how your small business can cater to this mindset:
- Position Your Products as "Must-Haves." Communicate the value and practicality of your offerings. Highlight durability, functionality, and how your products solve everyday problems. Don’t assume it’s obvious and they’ll know. Spell it out for them.
- Embrace the Power of Bundling: Create attractive gift bundles at various price points, combining essential items that offer value and convenience for the shopper.
- Promote Gift Cards with a Personal Touch: Gift cards remain a holiday favorite. Offer beautifully designed cards (or gift boxes), perhaps with personalized messages or small add-ons to make them extra special.
Winning Over the Younger Generation
While overall trends point toward practicality, Gen Z shows a stronger inclination toward experiences and supporting small businesses.
Capitalize on this by:
- Creating Memorable In-Store Experiences: Transform your shop into a festive destination with interactive workshops, personalized consultations, or holiday-themed events that resonate with younger shoppers. Make it Insta worthy.
- Collaborating with Gen Z Influencers: Leverage the power of social media by partnering with relevant influencers who can authentically showcase your products and brand to their audience. Don’t know an influencer? How about a loyal Gen Z customer? Give them a reason to talk about you and share their experience.
- Thinking Outside the "Experience" Box: Even if your business doesn't sell experiences directly, find creative ways to incorporate them. A bookstore could host author readings, or a home goods store could offer decorating workshops.
Leveling the Playing Field with Retail Giants
Large retailers are often thought of as more convenient and less expensive. That’s why you have to change the conversation from dollars to value. When it comes to gifts do shoppers really want to give the cheapest gift or do they want to get the most value for their money? If it’s the latter (after all, who wants to be the cheapo) then you want patrons to know how shopping with you is more valuable. Ideas include:
- Offering Unmatched Customer Service. No large box store offers personalized attention, expert advice and product knowledge, gift wrapping, and a genuinely warm and welcoming atmosphere like a local business. Big-box stores simply can't replicate that.
- Boosting Your Online Presence. Ensure your website and social media channels are top-notch. Use compelling images and descriptions. Ensure you have a seamless online ordering process.
- Providing Competitive Shipping and Delivery: While you may not have Amazon's logistics network, offer reliable and affordable shipping options, including in-store pickup or local delivery services. You don’t want inconvenience to be a justification for not shopping with you.
Harnessing the Strength of Community
This holiday season, community matters more than ever. Don’t discount its power. People are enjoying and feeling good about supporting local. Here’s how you can be an even bigger part of the community:
- Join Forces with Fellow Small Businesses: Collaborate on joint promotions, cross-promote each other's products, or participate in local holiday markets to expand your reach and create a sense of community spirit.
- Give Back Through Charitable Partnerships: Partner with a local charity to donate a portion of your holiday sales. This not only benefits a worthy cause but also enhances your brand image and resonates with socially conscious consumers. If you sell something that I child would be interested in, give a discount to those who are purchasing for an Angel Tree or a toy collection program. Let the nonprofit community know you’re doing that, and they may give you a shout out and direct some people your way.
- Nurture Customer Relationships: Actively engage with your customers through social media, email newsletters, and personalized in-store interactions to build lasting relationships and foster loyalty. Listen on social media and in online communities for people asking for gift ideas.
Don't Overlook the Holiday Essentials
Finally, remember the tried-and-true tactics that always contribute to a successful holiday season:
- Running Festive Promotions and Discounts. We could all use those right now.
- Extending Shopping Hours. Cater to busy shoppers by offering extended hours or special shopping events during evenings and weekends, making it more convenient for them to visit your store.
- Creating a Welcoming In-Store Environment: Ensure your store is well-stocked, neatly organized, and festively decorated to create a positive and enjoyable shopping experience.
You don’t have to convince people you are the cheapest store on the block. You just have to give them a reason to want to buy from you and that comes out of festive experiences and good value.
Strategic partnerships expand reach – Small businesses can attract new customers, reduce costs, and strengthen their local presence by collaborating with complementary businesses. Joint events boost visibility – Pop-up shops, community festivals, and charity partnerships create opportunities for cross-promotion and increased customer engagement. Shared marketing maximizes impact – Social media takeovers, email marketing swaps, and joint discounts help businesses reach wider audiences without increasing advertising costs. Co-working and shared spaces reduce expenses – Businesses can lower overhead costs by sharing retail locations, office spaces, or market stalls while enhancing customer experience. Success stories highlight collaboration benefits – Partnerships like breweries and food trucks or bookstores and coffee shops demonstrate how businesses can thrive together by providing complementary services. ~ 507 words / 2.5 min read Small businesses looking to expand their reach and strengthen their customer base are finding success through local collaborations. By forming strategic partnerships with other businesses and organizations, owners can tap into new audiences, reduce costs and contribute to a thriving local economy. Finding the Right Business Partner Successful collaborations often involve businesses that complement, rather than compete with each other. A coffee shop, for example, may partner with a bookstore to host book signings, creating a mutually beneficial arrangement that brings in customers for both. A fitness studio might team up with a health food store to promote wellness programs, offering discounts to each other’s customers. Leveraging Events and Promotions Local businesses can increase visibility and engagement by organizing joint events. Some popular strategies include: Pop-up shops – A bakery can be set up inside a boutique, providing shoppers with refreshments while increasing exposure for both businesses. Community festivals – Restaurants, retailers and service providers can join forces to sponsor or participate in local events, drawing in larger crowds. Charity partnerships – Businesses that collaborate with nonprofits or local organizations not only contribute to a cause but also boost customer loyalty and trust. Such initiatives create opportunities for businesses to cross-promote and introduce their brands to new audiences. Collaborating on Marketing Efforts Marketing can be a significant expense for small businesses, but shared promotional efforts help reduce costs while maximizing impact. Local businesses can work together through: Social media takeovers – Partnering businesses can feature each other on platforms like Instagram and Facebook, increasing engagement. Email marketing swaps – Businesses can promote each other in their newsletters, introducing their products and services to a wider audience. Exclusive discounts – Offering customers a deal when they visit both businesses encourages spending across multiple locations. Exploring Shared Spaces Another effective collaboration strategy involves sharing physical space to cut costs and increase visibility. Co-working environments, pop-up markets and joint retail spaces are becoming increasingly popular among small business owners. For instance, a yoga studio and a wellness clinic might share a lease, offering their clients a one-stop destination for fitness and health. Similarly, food halls that feature multiple vendors allow small restaurant owners to reach new customers without the financial burden of operating a standalone location. Success Stories in Local Collaboration One well-known example of local business partnerships is the collaboration between breweries and food trucks. Many craft breweries lack kitchen facilities, so they invite food trucks to set up outside their establishments. This arrangement brings in more customers, benefits both businesses and creates a vibrant atmosphere for patrons. Independent bookstores and coffee shops have also successfully partnered to attract customers. By allowing book lovers to enjoy a cup of coffee while browsing, both businesses see increased engagement and longer customer visits. The Bottom Line For small businesses, collaboration is more than just a marketing strategy—it’s a way to strengthen the local economy and build lasting relationships with customers. By forming strategic partnerships, hosting events and sharing marketing efforts, businesses can maximize their resources and drive mutual success. --- The Leavenworth-Lansing Area Chamber of Commerce is a private non-profit organization that aims to support the growth and development of local businesses and our regional economy. We strive to create content that not only educates but also fosters a sense of connection and collaboration among our readers. Join us as we explore topics such as economic development, networking opportunities, upcoming events, and success stories from our vibrant community. Our resources provide insights, advice, and news that are relevant to business owners, entrepreneurs, and community members alike. The Chamber has been granted license to publish this content provided by Chamber Today, a service of ChamberThink Strategies LLC.
Has this ever happened to you? A brilliant idea sparks, you meticulously plan every detail, create beautiful spreadsheets, and envision the triumphant launch. Maybe you even practice a little Law of Attraction in your meditative practices each morning. But then… . The plan sits there, gathering dust, because life has gotten busy, you’ve been plagued by self-doubt, or you moved on to the next exciting concept. Sound familiar? Or maybe you’re the opposite. Maybe you’re all about action and no planning. You’re jetting off to the next hottest thing without seeing anything ripen and produce. Many business professionals fall into this trap, leaning too heavily on either the planning or the action phase. We either over-analyze and never launch, or we jump in headfirst without a strategy and quickly burn out. So, how do we bridge the gap and turn those well-laid plans (or exuberant energy) into tangible results? Ready, Set, Go Finding the balance between planning and action is crucial for success. Too much planning leads to paralysis, while too much action leads to a game of chaotic professional ping-pong, bouncing from one thing to the next. Here's how to navigate that middle ground and start experiencing real progress: 1. Define Your "Why" and Set Clear Goals: Before diving into the nitty-gritty details, revisit the core reason behind your plan. Why is this important? What do you hope to achieve? Does it fit into what you’re already doing or is it a new undertaking altogether? If it’s new, do you aim to replace or enhance what you’re currently doing? Clearly defined goals provide direction and motivation, making it easier to prioritize and stay focused. 2. Break It Down: Large, overwhelming plans are often the biggest culprits of inaction. Break your grand vision into smaller, manageable steps. Instead of "launch a new product line," think "research competitor pricing," "develop prototype," "create marketing materials." These bite-sized tasks feel less daunting and provide a sense of accomplishment as you tick them off. Building momentum is a large part of sticking with something long-term. 3. Embrace Imperfect Action: Perfection is the enemy of progress. Don't wait for everything to be flawless (or the timing to be perfect) before taking a step. Sometimes, "good enough" is better than "never done." Remember, even a small step is a step, if it aligns with your goals. That imperfect thank you note you send is better than the perfect note you never write. 4. Resist the Shiny Object Syndrome: In today's fast-paced world, it's easy to get distracted by the next "big thing." Don't be a "shiny object entrepreneur." Constantly chasing fleeting trends and abandoning projects when they don't instantly go viral is a trip to Nowheresville. True success is built on consistency and perseverance. Focus on your core plan, refine it as needed, and stick with it. 5. Build Relationships, Not Transactions: Today's most successful businesses are built on strong relationships. You can't cultivate genuine connections if you're constantly flitting from one project to the next, across multiple disparate audiences, solely focused on quick wins. Invest time in building rapport with clients, partners, and even competitors. These relationships can be invaluable for support, collaboration, and long-term growth. Remember, people do business with people they know, like, and trust. 6. Review and Adjust: Your initial plan is just a starting point. Regularly review your progress, analyze what's working and what's not, and adjust your strategy accordingly. Be flexible and willing to adapt. The business landscape is constantly evolving, and your plan should too. But this is where a lot of people stumble. They confuse new projects with timely adjustments. When things get rough or boring, they think innovation means a completely new undertaking. It doesn’t have to. Sometimes innovation is making changes to how you’re currently doing something and serving your market in a new way. 7. Celebrate Small Wins: Recognizing and celebrating your accomplishments, no matter how small, is essential for maintaining momentum. It reinforces positive behavior and motivates you to keep moving forward. 8. Create Daily Habits: Following daily habits can keep you on track and accountable toward your progress. Bridging the gap between planning and action requires conscious effort and a shift in mindset. Not to mention, walking away from the idea of going viral. You still can, of course, but don’t make it your only goal. It’s too easy to get discouraged. Instead, transform your ideas into reality and achieve lasting success through these steps. ---------- Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle , rediscovering the magic within. _______________________________________ Medium: @christinametcalf Facebook: @tellyourstorygetemtalking Instagram: @christinametcalfauthor LinkedIn: @christinagsmith
What do Han Solo (Star Wars et al), Walter White (Breaking Bad), and Katniss Everdeen (The Hunger Games) have in common? They’re terribly flawed and we love them for it. Imperfection can also be a powerful asset for businesses when approached with the right mindset. So stop trying your best to be perfect and embrace imperfection as a way to connect with your customers. Here’s how: How to be Perfectly Imperfect You’ve probably heard the adage “finished is better than perfect” or “you can’t edit a blank page.” There’s something to be said for embracing life’s imperfections, especially in business. After all, everyone can relate, and imperfections are bound to happen. So you might as well make the best of them. There’s a popular self-help book called “How to Keep House While Drowning.” It was written by a recovering overwhelmed housewife. It’s funny and terribly relatable, especially if you do most of the housework around your home. But it’s also a book about very boring things like dishes in a sink. You can use this same “common denominator” to relate with your ideal client. Relatability It's hard to identify with a perfect business or person. When someone is busy telling us how perfect they are or only showing us the perfect side of their lives, a distance between us will arise. After all, if your life is less than perfect how do you align with someone who is only showing you the sunny side? Whether it's a fictional character, your best friend, or a business, seeing flaws makes us feel like that person or entity is going through the same things we are. This relatability can be loyalty-building when it comes to business. Transparency You can also turn mistakes into opportunities by being openly honest about your shortcomings. When you acknowledge errors and demonstrate a commitment to improvement, you actually build stronger relationships with customers. In fact, 89% of people believe a business can regain their trust if it admits to a mistake and transparently outlines steps to prevent future issues. Authenticity Companies that show their human side can gain a competitive edge. For example: Domino's Pizza ran a campaign admitting their pizza had its issues , but they were addressing them. Guess what? It increased sales. Netflix publicly apologized for a pricing mistake, demonstrating accountability (and let’s not forget their Tyson debacle—again, they apologized instead of ignoring it). Coke went back to the original and admitted the change was a terrible idea. All of these companies received kudos for their honesty (and listening to customers). Fearlessness From an employee perspective, embracing imperfection can unlock creativity by removing the paralyzing fear of failure. When businesses create an environment that accepts mistakes as part of the learning process, employees feel more comfortable: - Experimenting with new ideas - Taking calculated risks - Thinking outside traditional boundaries Companies that remove the fear of failure can accomplish great innovation. Healthier Work Environment Transparency in leadership can also improve your business. When leaders acknowledge their own flaws it: - Reduces stress among employees - Increases job satisfaction - Boosts overall productivity If you’ve ever worked for a workaholic, you know their flawed views on work can be detrimental to your own. But we’re not telling you to hang all your dirty laundry out on the line for everyone to see. There is a strategy behind using imperfection to build a stronger relationship with your customers and employees. A Strategic Approach to Imperfection The key is not to aim for mediocrity, but to view imperfections as opportunities for growth. Your business is never going to be perfect; but you can be perfectly relatable. Be real, be resilient, and be ready to learn and grow. Our best relationships in life (and on the screen) are not between us and perfect people. Quite the opposite. We embrace flaws and appreciate when those around us do the same. Showing your less-than-perfect side will make you more endearing and solidify a long-term relationship between your business and your customers. ------------------------ Christina Metcalf is a writer and women’s speaker who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal customer/member base. She is the author of The Glinda Principle , rediscovering the magic within. _______________________________________ Medium: @christinametcalf Facebook: @tellyourstorygetemtalking Instagram: @christinametcalfauthor LinkedIn: @christinagsmith
